Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at techrxllcms@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at techrxllcms@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at techrxllcms@gmail.com.
Receipt Required
All returns and exchanges require the original sales receipt or other acceptable proof of purchase. Tech Rx LLC reserves the right to deny any return or refund request that cannot be verified through proof of purchase.
Product Inspection
All returned merchandise is subject to inspection by a Tech Rx LLC technician before any refund, exchange, or store credit is approved. Products must be returned in their original condition, with all accessories, packaging, manuals, and included components, when applicable.
Returns We Cannot Accept
To protect our customers and our business, Tech Rx LLC reserves the right to refuse any return, refund, exchange, or warranty claim if the product or device shows evidence of:
- Misuse or abuse
- Accidental or intentional physical damage
- Liquid or water damage
- Cracked or broken displays caused after purchase
- Unauthorized repair attempts, modifications, or tampering
- Missing, altered, or removed serial numbers or manufacturer labels
- Damage resulting from improper installation, improper handling, neglect, power surges, or use outside the manufacturer's intended purpose
Products that fail inspection due to any of the above conditions are not eligible for a refund or exchange unless otherwise required by applicable law.